About

I am a systems-oriented product designer and operational leader with over a decade of experience in Customer Success, specializing in UX research, product strategy, customer enablement and operational development. My focus lies in optimizing processes, driving strategic initiatives, and delivering data-driven solutions that enhance the effectiveness of Customer Success and Operational teams. With a background in UX/UI design and managing high-profile client engagements, I thrive in creating scalable, impactful digital products.

I collaborate closely with leadership to identify operational gaps, develop programs, and optimize processes that drive internal efficiencies. I also manage cross-functional initiatives, ensure tech stack optimization, and use data analytics to enhance team performance, ultimately delivering greater value to our customers. I excel in managing cross-functional initiatives, leading teams, and driving operational readiness for new product launches.